FAQ’s:
Q. Why should I pick Motorcars International instead of the dealer?
A. The fact that you are reading this indicates that the dealer
has not fulfilled some expectation or need. Most of our customers
are quite frank about past repair encounters. Despite the wide range
of customer and car types, many of the stories are quite similar.
Here are some examples:
- While car is in for something minor, customer is presented with
an extensive list of other needs. These will usually include
“safety” items like brakes or suspension components. If customer is
reluctant to proceed, intimations of catastrophe may be used to
coerce a sale.
- A maintenance service that is outlined in the service manual
expands dramatically in price due to “add-on” items such as fuel
injector service, fuel treatment additives, transmission flushing
and other items not required nor recommended by the manufacturer of
the vehicle.
- Mandatory replacement of certain parts that do not need to be
replaced. For example: brake rotor replacement when resurfacing
(machining) is still possible.
- A general lack of sensitivity or consideration for the customer
as an individual.
Q. How does Motorcars differ from the dealer?
A. When a customer calls or stops by with a question, they are
often surprised at the number of questions we will throw at them
before attempting to answer theirs. In addition to identifying the
particular make/model/version, we will insist on answers to past
service history, specifics of symptoms, types of use, variety of
drivers and other things that may not at first appear to be related.
If a customer arrives and states that they “know what’s wrong
already” we will usually refuse to accept this as fact and say so.
This may seem to be rude, but more times than not will result in a
cost savings to the customer. Our systematic approach and
documentation enables us to deal not only with today’s problem, but
refer to records months or years later to expedite a future repair.
Our recommendations for service or repair are tailored to the
individual customer and their particular situation. A customer that
relies on their car for business wants high reliability and a
predictable maintenance plan. The high school student that never
drives beyond a five mile radius of home wants low cost. The senior
citizen that never drives over 45 mph does not need “Z” rated tires.
We strive to provide information and advice that is relevant.
Q. Is there a warranty on repairs at Motorcars?
A. Yes, 24 months/24,000 miles on parts and labor*. (certain parts carry a longer manufacturers warranty).
Q. Can I get an estimate over the phone?
A. If the car is one we have serviced before, we will research
prior invoices for notes or related info and give our “best guess”,
but nothing can be completely certain until we can actually see the
vehicle.
Q. Can I get an estimate before starting any repairs?
A. It depends — some mechanical issues will be externally obvious;
others may require partial disassembly in order to determine the
cause. If disassembly is needed, we will provide an approximate cost
to accomplish the diagnosis.
Q. Will you install parts that I supply?
A. Yes, but we will not be able to supply any warranty on those
parts.
Q. I don’t know anything about cars. How do I know if I’m being
told the truth?
A. Start by reading the Owners Manual that came with your car. It
was written by the same folks that spent millions of dollars
designing and building your car. It contains lots of useful
information. Search the internet. Then ask questions. Who do you
ask? Anyone, but be sure to consider their qualifications and
motivations as you weigh their answers. Keep in mind that the guy at
the corner parts store wants to sell you parts. The tire store wants
to sell you tires. The dealer wants you to move up to the next level
of new car. Your crazy uncle Ted has the best of intentions, but in
automotive terms is stuck in the 1960’s. Find a shop that is
interested in you as a long term customer. One that not only sells
service and repair, but one that incorporates common sense and high
ethical standards too.